FAQs

What is Vortex Wireless (VW)?
Vortex Wireless (VW) is a Wireless Internet Service Provider (WISP). With VW, you get Internet speeds up to 50 times faster than a typical dial-up connection. But speed isn't the only advantage. Our wireless internet connection is “always on” - so you'll never have to connect to or disconnect from the Internet again. Imagine no dialing in, no busy signals, no unexpected disconnects, and no charge for a second phone line - This is the Internet service you’ve always wanted!

How does a wireless internet connection work?
VW has constructed transmission towers that "beam" a high speed Internet signal to your home or business. Your computer receives this signal via a small antenna that either sits on your desk, or is mounted outside your home or business. Although the signal is wireless, all transmissions are encrypted to ensure your privacy.

How fast is VW’s service?
A VW connection is up to 50 times faster than a typical dial-up connection. This speed is the same in both directions - downloads and uploads. Network speeds vary by location and are also affected by local factors such as your computer’s CPU speed and operating system configuration.

Do I have to put an ugly satellite dish on my roof?
No, our technology uses a small, flat-panel antenna for external installations. In many cases, no external antenna is needed (depending on your location).

What are the minimum system requirements for VW?
Using VW requires no special software. Any computer with a 10 or 100 Base-T network card and the capability to support TCP/IP and DHCP will do. You may use your choice of browser such as Microsoft Internet Explorer or Netscape Navigator.

Does VW use my current phone line?
No. VW will never tie up your phone line. With VW you can talk on the phone and use the Internet at the same time. No more missed calls while surfing the Web. What’s more, your connection is “always on” – no need to wait for a connection.

When I sign up with VW, do I need a separate ISP (Internet Service Provider)?
No. VW is your ISP. Unlike many broadband providers, we do not charge an additional fee for ISP services - it’s all included in one low monthly fee.

What's included in the monthly service charge?

• Here is a short list of just some of the features you get with VW:
• Unlimited high-speed Internet access
• Always on, constant Internet connection—no busy signals
• Free e-mail accounts
• Customer Support

What hardware is included in the VW service?
VW will help you get all the hardware you need to get up and running. This includes a wireless modem, antenna, and any required mounting equipment. Other items, such as hubs, Ethernet cards, and business firewalls are available through VW at competitive prices.

Can I hook up more than one computer to the VW service?
Yes. You can connect multiple computers with any VW package. There is no additional monthly service charge for this service; however, some form of router will be needed to share your IP address. Ask a VW representative about our line of inexpensive firewalls and routers

Do I have to sign a contract?

Only if you choose Free Equipment Option then
A 24-month contract is required.

Do I have to have a Credit Card?

Only if you choose Free Equipment Option, You can pay full price for equipment in the amount of $200.00 and you are not obligated under contract.

Can I use a prepaid Credit Card?

No, It must be a bank card or issued from a credit card company.

Is there a fee if I cancel the service?
There is an early termination penalty of $150. You must also pay for services through the date of termination.

How do I pay for my VW account?
For your convenience, VW currently accepts payment through PayPal, Visa, MasterCard, Debit Cards and Checks. Invoices will also be mailed & e-mailed.

What type of e-mail is offered?
Both POP3 and Web based e-mail access is provided with VW! WebMail is a product that allows you to check your e-mail from any computer; home, work, or anywhere that has any type of Internet access.

Can I have more than the included number of e-mail addresses?
Yes. Additional e-mail addresses are available at an additional charge. (Note that many VW packages include multiple e-mail accounts).

Does VW have an e-mail box size limit?
Yes, 512 Mb. We recommend using File Transfer Protocol (FTP) for businesses transferring many large files.

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